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Contact Us
Family-owned, fan-powered, here to help with orders, personalization questions, and cosplay ideas.
Choose the contact method that works best for you:
- Text (U.S. customers only) for quick questions or order help.
- Site chat if you prefer messaging in your browser or are outside the U.S.
- Contact form below for detailed inquiries, custom design ideas, or attachments.
1. Text Us (U.S. Customers Only)
The fastest way to reach us for most questions is by text message:
Texting is available for U.S. phone numbers only. If you’re outside the U.S. or prefer not to text, please use the site chat or the contact form below.
When you text us, it’s helpful if you include:
- Your name.
- Your order number (if you have one).
- A brief summary of how we can help (e.g., “need to update photo,” “shipping question,” “custom ID idea”).
2. Chat With Us on the Website
Don’t want to text or contacting us from outside the U.S.? You can use our website chat instead.
- Look for the chat bubble (usually at the bottom corner of the screen).
- Tell us what you’re looking for — order help, product recommendation, or a new cosplay ID idea.
- If we’re offline, you can still leave a message and we’ll reply as soon as we’re back.
3. Contact Form
Prefer email-style messaging, need to send more details, or want to attach info for a custom idea? Use the secure form below and we’ll respond via email.
Helpful Info to Include
- Order details: name, email used at checkout, and order number (if available).
- Product name: which ID or item you’re asking about.
- What you need: shipping question, personalization change, custom design request, or something else.
We’re a small, family-run shop, so every message is read by a real human who actually loves fandoms and cosplay. We’ll do our best to get you an answer as quickly as possible. 💬✨